EchoVault Support

What is EchoVault?
EchoVault is a digital legacy platform. While you are alive, you train an AI echo of yourself through guided check-in conversations—and optionally clone your voice and video likeness. You designate Echo Custodians who can connect with your echo after you pass or after a long period of inactivity.

Where do I use EchoVault?

• Web app: https://app.echovault.me
• Mobile app: EchoVault for iOS (Android when available)—same account as the web app
• Marketing / support: https://echovault.me

How do I get help?
Email support@echovault.me. We read every message and typically respond within 1–2 business days.

What are the subscription tiers?

Tier	Price	What you get
Echo Seed	Free	Unlimited check-ins and personality training; custodians get text-only conversations
Echo Voice	$12/month	Everything in Echo Seed + voice clone + custodian voice calls (monthly usage limits apply)
Echo Prime	$18/month (after any included trial)	Everything in Echo Voice + video avatar + custodian video calls
Video Avatar Setup	$99 one-time (iOS)	One-time purchase to unlock video avatar training; includes 3 months of Echo Prime, then Echo Prime continues at the then-current price unless cancelled

Each month you pay on a paid tier banks one month of free custodian access for after you pass.

I was invited as an Echo Custodian—where do I start?
Open the link in your invitation email. It should look like:
https://echovault.me/custodian/onboard?token=…&userId=…
Install the EchoVault app if prompted, create an account or sign in, and follow custodian onboarding. See Echo Custodians below.

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Table of contents

1. Getting started
2. Check-ins and training your echo
3. Voice clone setup
4. Video avatar setup (including consent)
5. Echo Custodians and legacy access
6. Subscriptions and billing
7. Using voice and video calls
8. Account, privacy, and security
9. Troubleshooting
10. Contact support

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What you need before you begin

• You must be at least 18 years old to use EchoVault.
• A valid email address and password.
• A quiet space for check-ins and any voice/video recording.
• For video avatar setup: a way to read the consent statement while recording (see Section 4—this is the step most people find tricky).

Creating your account

1. Go to app.echovault.me or open the EchoVault mobile app.
2. Choose Sign up, enter your name, email, and password.
3. Confirm your email using the link we send you. Check spam if it does not arrive within a few minutes.
4. Complete onboarding: profile, check-in preferences, at least one contact, and your subscription choice.

Tip: If you confirmed your email in a different browser or device, return to the app and sign in—your account will be ready.

Onboarding walkthrough

Step	What you do
Welcome	Learn what EchoVault is and why check-ins matter
Profile	Add your name and optional profile photo
Check-in preferences	Choose how often you want reminders and topics you care about
Contacts	Add at least one person and optionally mark them as an Echo Custodian
Subscription	Start free (Echo Seed), subscribe to Echo Voice, or purchase Video Avatar Setup / Echo Prime

You can change contacts, preferences, and subscription later from Profile and Contacts in the app.

Signing in again

• Use your email and password on any device.
• On mobile, you can enable Face ID / Touch ID after your first sign-in for quicker access.
• If you forgot your password, use Forgot password on the sign-in screen.

Which app should I use?

Task	Web app	Mobile app
Check-ins (text chat)	✓	✓
Voice clone training	✓	✓
Video avatar training	✓	✓ (recommended for recording)
Voice / video calls with your echo	✓	✓
Custodian access	✓	✓ (recommended for calls)

Both share the same account and data.

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What is a check-in?

A check-in is a guided conversation with EchoVault’s AI biographer. Your answers become memories and personality traits that shape how your echo speaks and responds later.

Think of check-ins as the most important part of EchoVault—voice and video add fidelity, but your stories are the soul of your echo.

How to complete a check-in

1. From Home, tap It’s time to check in (or open the Chat tab).
2. Read the opening question and reply honestly—you can type or use voice input where available.
3. Continue the conversation for several exchanges (aim for at least 5 back-and-forth turns before ending).
4. Tap End Session when you are done. EchoVault extracts memories automatically.

How often should I check in?

Set a rhythm that works for you—weekly is a good default. More check-ins mean a richer, more accurate echo. Your Home screen shows streaks and progress.

Can I add memories without a full check-in?

Yes. From Echo Hub (Clone tab), use Quick Memory Input to dictate or type a standalone memory.

What improves my echo’s quality?

• Regular check-ins over months and years
• Specific stories (names, places, feelings) rather than one-word answers
• Varied topics—childhood, work, relationships, values, humor
• Completing voice training (Echo Voice+) and video avatar training (Echo Prime)

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Voice cloning is available on Echo Voice and Echo Prime.

Before you record

• Find a quiet room with minimal echo or background noise.
• Use your normal speaking voice—no whispering or shouting.
• Hold the phone at a comfortable distance; do not cover the microphone.

Recording process

On iPhone: You will record three short prompts. The app merges them into one sample (about 2–3 minutes total) before upload.

On Android: You will record one longer passage (about 75–90 seconds of reading).

After recording, the app uploads your audio and sends it for training. Training usually takes 1–2 minutes but can take longer at busy times. You can leave the screen and return—status updates automatically.

When training finishes

• Status changes to Ready in Echo Hub.
• Use Test playback or start a voice call to hear your clone.

Re-training your voice

You can re-train your voice clone once per subscription period. Start a new recording from Voice Training in Echo Hub if your voice has changed significantly or the first attempt failed.

Voice training failed—common causes

Problem	What to do
Background noise	Re-record in a quieter space
Too short	Ensure all prompts are completed (iOS) or read the full Android script
Upload error	Check internet connection and try again
Stuck on “Training”	Wait 10–15 minutes, then force-quit and reopen the app; email support if still stuck

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Video avatar creation is available after Video Avatar Setup ($99 one-time on iOS) or on Echo Prime. This is the most technical step in EchoVault—and the one we get the most questions about.

Overview

You will record a 1–5 minute video of your face and voice. The video is used by our partner Tavus to create a video replica for live video conversations with your echo.

Two things make training succeed or fail:

1. Technical quality (lighting, framing, duration, format)
2. The consent statement spoken verbatim at the very beginning of the recording

If either is wrong, training may fail or be rejected—even after a successful upload.

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The consent statement (read this carefully)

Tavus requires that your training video begins with an exact consent phrase. You must speak these words out loud, on camera, as the first thing in the recording—before any other speech.

Replace [your full name] with your legal or preferred full name (the name you use on your EchoVault profile):

I, [your full name], am currently speaking and give consent to Tavus to create an AI clone of me by using the audio and video samples I provide. I understand that this AI clone can be used to create videos that look and sound like me.

Example (if your name is Maria Chen):

I, Maria Chen, am currently speaking and give consent to Tavus to create an AI clone of me by using the audio and video samples I provide. I understand that this AI clone can be used to create videos that look and sound like me.

Rules for the consent statement

Do	Don't
Say the exact words in order	Paraphrase (“I agree to let Tavus clone me…”)
Use your real full name in place of [your full name]	Leave the placeholder phrase “your full name” in the sentence
Speak clearly at normal pace	Rush or mumble
Make consent the first words in the video	Greet the camera (“Hi!”) before consent
Have the script visible off-camera	Read from text on the same screen you are recording from (you cannot see it while filming yourself)

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How to view the consent statement while recording

Because you cannot read text on the same phone screen that is recording your face, plan how you will read the script before you press Record.

Option A — Print it (recommended)

1. Open Video Avatar Setup in the app and copy the consent text (or copy from this page).
2. Replace [your full name] with your name.
3. Print the statement in large, readable font—or write it by hand in large letters.
4. Tape the paper above or beside your camera (eye level or slightly above).
5. Do a practice read once before recording.
6. Start recording, look at the camera lens, and read the consent statement first.

Option B — Second device (tablet, laptop, or another phone)

1. Display the consent statement on a second screen positioned next to your camera lens (not far to the side—your eyes should still appear to look at the viewer).
2. Increase brightness and font size.
3. Turn off notifications on the second device.
4. Start recording on your phone, then read from the second screen.

Option C — Teleprompter app (advanced)

Use a teleprompter app on a second device placed directly behind or above your recording camera so your gaze stays natural.

Option D — Memorize (only if you know it cold)

Memorization works for some people, but one missed word can invalidate the recording. If you memorize, rehearse the full sentence—including “Tavus” and “AI clone”—at least five times out loud.

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Full recording script (after consent)

After the consent statement, follow this structure (about 2–3 minutes total):

Phase	Duration	What to do
1. Consent	~15–20 seconds	Read the consent statement verbatim (above)
2. Natural speech	~1 minute	Talk naturally—tell a short story, describe your day, or share a memory. Vary your expressions.
3. Neutral silence	~1 minute	Stay on camera, face relaxed, silent. Minimal movement. This helps the AI model your neutral expression.

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Technical requirements

Requirement	Detail
Duration	1–5 minutes total (mobile app); web app requires at least 2 minutes
File size	Up to 250 MB
Resolution	720p or higher recommended
Framing	Face centered, looking at the camera
Background	Plain, neutral—no busy patterns, other people, or moving objects
Lighting	Light facing you, not behind you (avoid windows at your back)
Audio	Quiet room—no music, wind, or background voices
Format	MP4 (H.264) preferred; the mobile app converts automatically

Step-by-step: record on mobile

1. Purchase Video Avatar Setup if you have not already (Profile → Subscription, or during onboarding).
2. Open Echo Hub → Video Avatar → follow the on-screen guidelines.
3. Prepare your consent script using one of the options above.
4. Tap Record Video or Choose from Library (a recent, unedited clip can work if it meets all requirements including consent at the start).
5. Keep the app open during upload and conversion—large videos can take several minutes.
6. Wait for Training status. Replica creation typically takes 15–60+ minutes.
7. When status is Ready, test with a video call from Echo Hub.

Step-by-step: upload on web

1. Sign in at app.echovault.me.
2. Go to video avatar training.
3. Select an MP4 or WebM file (at least 2 minutes). MOV files may need browser conversion first.
4. Upload and wait for training to complete.

Video training failed—common causes

Symptom	Likely cause	Fix
Rejected / failed after upload	Consent missing or not verbatim	Re-record with consent as the first words
Rejected / failed	Face not visible, poor lighting, or multiple people	Re-record alone in a well-lit space
Too short	Under minimum duration	Record at least 1 minute on mobile, 2 minutes on web
Upload stuck	Connection dropped	Stable Wi‑Fi, keep app open, retry
“Converting” for a long time	Large iPhone HEVC file	Normal on first attempt—wait; do not force-quit
Training stuck for hours	Provider backlog or invalid source video	Email support@echovault.me with your account email

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What is an Echo Custodian?

An Echo Custodian is someone you trust—a family member, partner, or close friend—whom you authorize to interact with your echo after you pass or after EchoVault detects 12 months of check-in inactivity.

How to designate a custodian

1. Open Contacts in the app.
2. Add or edit a contact.
3. Enable Posthumous access / Echo Custodian.
4. Choose their access level (text, voice, or video) based on your subscription tier.
5. Optionally send an invitation email explaining their role.

Important: Custodians do not have access while you are actively using EchoVault. Access activates through the Deceased Protocol (see below).

What custodians receive

When access activates, custodians get an email with:

• How long their free access lasts (based on months you paid on Echo Voice or Echo Prime)
• Which modes they can use (text / voice / video)
• A secure link: https://echovault.me/custodian/onboard?token=…&userId=…

Custodian onboarding

1. Tap the link in the email (or copy it if the app is not installed yet).
2. Install EchoVault from the App Store or Google Play if prompted.
3. Create an account or sign in with the email address you were invited with.
4. Open the Custodian dashboard for the echo you were invited to.

If the link does not open the app: Install the app first, then tap the email link again—or paste the full URL (including token and userId) into Safari/Chrome.

What custodians can do

Your tier	Custodian access
Echo Seed	Text conversations only
Echo Voice	Text + voice calls
Echo Prime	Text + voice + video calls

Monthly usage limits apply to voice and video calls (see Section 7). Text chat is unlimited.

Legacy credit (free access period)

Each month you pay for Echo Voice or Echo Prime while alive adds one month of free custodian access after the Deceased Protocol activates.

Example: 18 months of Echo Voice → custodians receive 18 months of free voice + text access.

After the free period, custodians may subscribe to an Echo Custodian plan to continue.

Deceased Protocol—what triggers it?

EchoVault monitors check-in activity. If you have designated custodians and have not completed a check-in for 12 consecutive months, the system may mark your account under the Deceased Protocol and notify your custodians.

If you are still alive and receive a custodian notification by mistake, sign in to EchoVault immediately. Active check-ins reactivate your account and notify custodians that you are still active.

I am a custodian and my access expired

When free access ends, you will see subscription options in the custodian dashboard:

• Echo Custodian Voice — text + voice (higher monthly minute allowance)
• Echo Custodian Prime — text + voice + video

Subscribe through the in-app checkout flow, or email support@echovault.me if you need help.

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Echo Seed (free)

• Unlimited check-ins and personality training
• Custodians get text-only access after the Deceased Protocol
• No voice or video clone

Echo Voice ($12/month)

• Professional voice clone
• Custodian voice calls (with monthly limits)
• Legacy credit: 1 month banked per month paid

Echo Prime ($18/month)

• Everything in Echo Voice
• Video avatar and custodian video calls
• Legacy credit: 1 month banked per month paid

Video Avatar Setup ($99 one-time, iOS)

• Unlocks video avatar training (the $99 covers replica creation cost)
• Includes 3 months of Echo Prime; thereafter Echo Prime renews at the then-current price unless you cancel in Apple ID → Subscriptions
• Managed through Apple In-App Purchase on iOS

Echo Custodian plans (after free period)

Plan	Price	Includes
Echo Custodian Voice	$12/month	Text + voice (expanded monthly minutes)
Echo Custodian Prime	$20/month	Text + voice + video (expanded monthly minutes)

Managing your subscription

iOS (App Store): Settings → Apple ID → Subscriptions → EchoVault
Web (Stripe): Profile → Subscription in the app, or email support for billing history

Cancel at least 24 hours before renewal to avoid the next charge.

Refunds

• Apple purchases: Refund requests go through Apple’s reportaproblem.apple.com flow; EchoVault cannot refund IAP directly.
• Stripe (web): Email support@echovault.me with your account email and reason.

Upgrade / downgrade

• Upgrading to Echo Voice or Echo Prime unlocks new features immediately after payment.
• Downgrading may limit custodian access modes at the next billing cycle—custodians keep the tier you had while active.

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Owner test calls

From Echo Hub, after voice or video training completes, use Test voice call or Test video call to talk with your own echo.

How voice calls work

• Push-to-talk: Hold the button, speak, release to send.
• Your speech is transcribed, answered by your personality AI, and spoken in your cloned voice.
• Requires Echo Voice or Echo Prime.

How video calls work

• Opens a live video conversation with your Tavus avatar.
• Requires Echo Prime and completed video avatar training.
• Allow camera and microphone permissions when prompted.

Custodian usage limits (free access period)

Mode	Monthly limit per custodian
Text	Unlimited
Voice	20 minutes
Video	10 minutes

You will see a warning near 80% usage. Calls stop at 100% until the next month or a custodian subscription upgrade.

Tips for better calls

• Use headphones to reduce echo.
• Speak in full sentences—short phrases transcribe more reliably.
• Video calls need stable Wi‑Fi or strong LTE/5G.

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Export your data

iOS app: Profile → data management → Export JSON (profile, memories, traits, check-ins).

Web app: Email support@echovault.me to request an export.

Delete your account

iOS app: Profile → Delete account (confirmation required).

Web app: Email support@echovault.me from your account email.

Deletion removes your echo, memories, clones, and custodian linkages subject to our retention policies. See the Privacy Policy for details.

Security tips

• Use a strong, unique password.
• Enable Face ID / Touch ID on mobile for convenience—not as a substitute for your password on a new device.
• Do not share custodian invitation links publicly; they contain secure tokens.

Privacy policy and terms

• Privacy Policy
• Terms of Service

For privacy-specific requests (access, correction, deletion, opt-out of analytics on iOS), email support@echovault.me.

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Authentication

Issue	Solution
Email confirmation not received	Check spam; wait 5 minutes; use Resend on the verify screen
“Invalid login credentials”	Reset password; ensure you confirmed email after sign-up
Signed in but wrong screen	Force-quit app and reopen; custodians may need to open their invitation link again

Check-ins

Issue	Solution
AI not responding	Check internet; wait 30 seconds; try again
Session ended too early	Complete at least 5 exchanges before tapping End Session
Memories not appearing	Extraction runs at session end—wait a minute and refresh Home

Voice clone

Issue	Solution
Microphone permission denied	iOS/Android Settings → EchoVault → enable Microphone
Training failed	Re-record in a quiet room; see Voice clone setup
Clone sounds wrong	Re-train once per subscription period; add more check-ins for better personality

Video avatar

Issue	Solution
Consent not accepted	Re-record with exact consent as first words—see Section 4
Upload / convert slow	Use Wi‑Fi; keep app open; iPhone videos may take several minutes to convert
“Avatar not ready” on video call	Wait until Echo Hub shows Ready (not Training or Pending)
Video call black screen	Allow camera/mic; try Safari permissions on web; restart app

Custodian links

Issue	Solution
Link opens browser, not app	Install app, tap link again; or copy full URL after install
“Link expired”	Ask the echo owner to resend invitation, or email support
Wrong echo / empty dashboard	Sign in with the email address you were invited with

Billing

Issue	Solution
Charged but tier not updated	Wait 5 minutes; restore purchases (iOS); email support with receipt
Cannot cancel	Use Apple ID → Subscriptions (iOS) or Stripe portal (web)
Video Avatar Setup without Prime trial	Ensure you completed the bundled Echo Prime step after purchase; email support

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We are here to help—especially with video avatar consent, custodian access, and billing.

Email: support@echovault.me

Include in your message:

1. Your account email
2. Echo owner or Echo Custodian
3. Platform (iOS, Android, web)
4. What you tried and what happened (screenshots help)

Response time: We aim to reply within 1–2 business days.

Privacy and legal requests: Same address—support@echovault.me

Product feedback: We welcome it at the same address; it helps us prioritize improvements.

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